Privacy Policy for Novapest

At Novapest, we are committed to protecting the privacy and security of our clients' personal and operational data. This Privacy Policy outlines how we collect, us and safeguard your information in compliance with UK GDPR.

1. Information We Collect

We may collect and process the following information:

  • Contact Information: Name, business name, address, email address and phone number (e.g., provided via our website or when calling us).

  • Service Data: Information about your property, pest history and specific requirements for bespoke contracts.

  • Website Usage: Technical data such as your IP address and how you interact with our website, collected via Webador.

2. Service Documentation & Technician Logs

As a core part of our professional pest management, we collect and store "Service Data" during every site visit to ensure effective treatment and regulatory compliance.

  • What We Record: Our technicians log specific details of work performed, including bait stations checked, treatments or chemicals applied, structural vulnerabilities identified and photographic evidence of pest activity or entry points.

  • Purpose of Logs: This data is used to maintain an accurate service history for your property and to provide you with "audit-ready" documentation for Environmental Health Officer (EHO) or Food Standards Agency (FSA) inspections.

  • Technician Use: These logs are used by our authorized technicians to inform follow-up treatments and ensure long-term pest prevention strategies are successful.

3. How We Use Your Information

We use your data to:

  • Provide, manage, and fulfill your pest control service agreements.

  • Communicate regarding quotes, site surveys and emergency call-outs.

  • Apply applicable discounts, such as our 15% discount for Ilfracombe-based Annual Service Agreements.

  • Improve our service delivery and website functionality.

4. Data Retention and Security

  • Retention: Service logs and professional documentation are retained for the duration of your contract and for a period thereafter as required by health and safety regulations, legal compliance and insurance purposes.

  • Security: We implement appropriate technical and organizational measures to protect your data against unauthorized access or loss.

5. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data and service logs we hold about you.

  • Request the correction of inaccurate information.

  • Request the deletion of your data, subject to legal and regulatory retention requirements.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.